Question 1

Do you offer an incentive program?

Accepted Answer

Not at this time. Kindly let us know your thoughts by hitting us up through chat.

Question 2

Are Product COAs (Certificates of Analysis) included?

Accepted Answer

For every product batch sold there is a corresponding certificate of analysis. Our vials are batch coded and labeled with QR codes to pull up that specific COA.

Peptidology products undergo rigorous testing to ensure they're safe for research use. While many understand the importance of product purity, less known but equally crucial are sterility and endotoxin testing. This document explains these testing methods and why they all matter for the accuracy of your research project.

Understanding our Tests

Purity Testing

Purity testing measures how much of the desired compound is present compared to other related substances. Using techniques like High-Performance Liquid Chromatography (HPLC), laboratories measure the "peak area percentage" to determine purity. A pharmaceutical with 99% purity means 99% of the substance contains the active ingredient, with 1% being related compounds. Purity above 95% is considered pharmaceutical grade.

Assay Testing

While purity focuses on related substances, assay testing determines the exact amount of active ingredient by comparing it to a reference standard. This test confirms the correct dosage is present in your research peptides, ensuring effectiveness.

USP 71 - Sterility Testing

USP 71 refers to the United States Pharmacopeia standard for sterility testing. This test verifies products are free from living microorganisms. Using either membrane filtration or direct inoculation methods, laboratories confirm no bacteria, fun

Question 3

What are the intended use of Peptidology products?

Accepted Answer

Our products are for peptide testing services meant to be used in academic, commercial or scientific research purposes. They are not made for diagnosing or treating people. Before we accept your order, we might ask you to confirm how you'll use our products. If your order doesn't match what we've said in our Terms and Conditions, we won't accept it. Frankly, if you're unsure about this, our products might not be the right fit for you.

Question 4

When will I get my refund?

Accepted Answer

Our policy is to refund paid orders that are showing a credit balance within 1 business day or sooner.

Payments made with eCheck will have a 3 business day hold period before the refund is initiated to allow for the original payment to clear.

Question 5

How can I return an unopened item for store credit or a refund?

Accepted Answer

How can I return an unopened item for store credit or a refund?

If you need to return an unopened, unused item to Peptidology, you can choose to receive either store credit or a refund. Follow the steps below to ensure a smooth return process.

General Return Instructions

Use a trackable shipping service to send the item back. This ensures that the return can be monitored and verified.
Include a packing slip or a note with the following details: - Your name - Your order number - Your preferred outcome (store credit or refund)
Send the return to the following address: Peptidology 11111 N Scottsdale Rd, Suite 205P Scottsdale, AZ 85254

Returning for Store Credit

If you would like to receive store credit, clearly indicate this in the note included with your return.
Once the unopened, unused, and undamaged item is received, store credits will be issued to your account.

Returning for a Refund

If you prefer a refund, specify this in the note included with your return.
Once the unopened, unused, and undamaged item is received, a refund will be processed back to your original payment method.

By following these steps, you can ensure that your return is processed efficiently, whether you choose store credit or a refund.

Question 6

Shipping cutoff times

Accepted Answer

Orders placed weekdays at or before 3 pm Pacific Time (PT) will be packed & shipped the same day.

Orders placed weekdays after 3 pm Pacific Time (PT) will be packed & shipped the next business day.

Orders placed on the weekend will be packed & shipped the next business day.

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